Supreme Court of India

Itc Limited v. Aashna Roy

Neutral citation
Reported as [2026] 2 S.C.R. 455
Bench Rajesh Bindal and Manmohan JJ.
Decided 6 February 2026

INSC stands for INDIAN SUPREME COURT. A neutral citation scheme assigned by the Court itself, so a judgment can be cited without depending on a commercial law reporter. INSC is the neutral citation scheme assigned by the Supreme Court, so a judgment can be cited without depending on a commercial law reporter.

What the Court ordered

For the reasons mentioned above, the present appeal is partially allowed.

Judgment, page 26

From the headnote

Issue for Consideration Issue arose whether the National Commission was justified in awarding a compensation of ₹2 crores to the respondent-model for a faulty haircut she took at the beauty salon in the appellant’s Hotel. Headnotes† Consumer Protection Act, 1986 – Deficiency in service – Allegation of faulty haircut – Respondent-model visited the beauty salon in the appellant’s hotel for haircut – Dissatisfied with the services rendered, she filed complaint before National Commission – Commission awarded a compensation of ₹2 crores to the respondent holding the appellant guilty of the

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