Supreme Court of India

The Managing Director, Kerala Tourism Development Corporation Ltd. v. Deepti Singh & Ors.

Neutral citation
Reported as [2019] 5 S.C.R. 225
Bench Dr. Dhananja Ya Y Chandrachud and Hemant Gupta JJ.
Decided 15 March 2019

INSC stands for INDIAN SUPREME COURT. A neutral citation scheme assigned by the Court itself, so a judgment can be cited without depending on a commercial law reporter. INSC is the neutral citation scheme assigned by the Supreme Court, so a judgment can be cited without depending on a commercial law reporter.

What the Court ordered

We are of the view that the finding of a deficiency of service which was arrived at by the NCDRC was correct and was sustainable with reference to the material on the record.

Judgment, page 14

From the headnote

Consumer Pr otection – Deficiency of ser vice – First complainant had booked accommodation at a hotel for a family holiday – First complainant’ s spouse sank into the swimming pool of the hotel and later died – FIR was r egistered – Also, a complaint was filed befor e the National Consumer Disputes Redr essal Commission (‘NCDRC’) – NCDRC held that ther e was a deficiency of service on the part of the management of the hotel, primarily for the r eason that the lifeguar d on duty was also assigned the task of a Bartender and assessed the compensation in the amount of Rs.62,50,000/- – On appeal,

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